FAQ Help Center

Explore our FAQ for quick answers about our premium snacks and global treats.

General Questions

Snackology is known for sourcing and delivering premium snacks from around the world, bringing the best flavors and high-quality treats straight to you.

You can order directly through our website or contact us via email for bulk purchases.

Yes, we provide special pricing for bulk or wholesale purchases. Contact us for details.

Currently, we operate exclusively online to ensure the freshest inventory for our customers.

Can’t find an answer?

Reach out to us—we’re happy to assist with all your snacking needs!

Returns & Exchanges

We accept returns for unopened and undamaged items within 14 days of delivery.

Contact us at snackology.sdnbhd@gmail.com with your order details to start the return process.

Yes, opened or partially used products, and perishable items cannot be returned.

Customers are responsible for return shipping unless the item was damaged or incorrect.

Email us photos of the damaged product and packaging within 48 hours of receiving your order.

Yes, exchanges are possible for unopened items of the same value, subject to availability.

Refunds or exchanges are typically processed within 7-10 business days after we receive the returned item.

Yes, you will receive a full refund minus any shipping fees for the initial order.

Shipping & Recent Orders

We provide both standard and express shipping to meet your needs. Shipping costs are calculated at checkout based on your location.

Standard shipping typically takes 3-7 business days, while express options deliver within 1-3 business days.

Once your order is shipped, we’ll email you a tracking number so you can monitor your delivery.

Currently, we ship within Malaysia only, but international shipping options are being planned.

If your order hasn’t arrived within the estimated timeframe, please contact us at snackology.sdnbhd@gmail.com for assistance.

Yes, but please contact us immediately after placing your order to ensure the address is updated before shipping.